Rise Guide

Terms of Service

Effective date: May 2, 2026 · Last updated: May 2, 2026

These Terms of Service ("Terms") are a legal agreement between you and Voog LLC ("Voog," "we," "us," "our") and govern your access to and use of the Rise Guide iOS application and any related services (collectively, the "App"). By downloading, installing, or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country, whichever is higher) to use the App. By using the App, you represent that you meet this requirement. If you are using the App on behalf of a minor for whom you are the parent or legal guardian, you accept these Terms on their behalf.

2. Not medical advice

Rise Guide is a wellness and informational tool. It is not a medical device, and the content it provides is not medical advice, diagnosis, or treatment.

  • The Energy Score, sleep insights, caffeine guidance, recovery tips, AI chat responses, and any other content shown in the App are for general informational purposes only.
  • The App is not intended to diagnose, treat, cure, or prevent any disease or health condition.
  • Always consult a qualified health professional before making decisions about your health, sleep, exercise, caffeine intake, alcohol consumption, medications, or any condition that may require professional evaluation.
  • Do not rely on the App for medical emergencies. If you are having a medical emergency, call your local emergency number (911 in the U.S.) immediately.

You acknowledge that you use the App at your own risk and that any actions you take based on the App's content are your responsibility.

3. License to use the App

Subject to these Terms, Voog grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on any iOS device that you own or control, solely for your personal, non-commercial use, and solely as permitted by the Apple App Store Terms of Service.

You may not:

  • Copy, modify, reverse-engineer, decompile, or disassemble the App except to the extent applicable law forbids that restriction.
  • Resell, rent, lease, or sublicense the App.
  • Use the App to violate any law, infringe any third party's rights, or attempt to gain unauthorized access to our systems or other users' devices.
  • Use the App to develop a competing product.
  • Remove, hide, or alter any proprietary notices in the App.

All rights not expressly granted in these Terms are reserved by Voog.

4. Subscriptions, billing, and trials

4.1 Subscription plans

The App is offered on an auto-renewing subscription basis. Current plans (subject to change) include a yearly plan, a weekly plan, and a discounted yearly plan. Pricing in your local currency is displayed inside the App on the paywall.

4.2 Free trial (where offered)

Some subscription offers include a free trial period. If you do not cancel before the end of the trial, your subscription will automatically convert to a paid subscription at the price displayed at sign-up.

4.3 Auto-renewal

  • Subscriptions automatically renew at the end of each billing period (weekly or yearly, as applicable) at the then-current price unless you cancel at least 24 hours before the end of the current period.
  • Your Apple ID will be charged for the renewal within 24 hours prior to the end of the current period.

4.4 Managing or cancelling your subscription

You can manage or cancel your subscription at any time in iOS Settings → [your name] → Subscriptions. Cancellation takes effect at the end of the current billing period; you retain access until that period ends.

4.5 Refunds

All purchases are processed by Apple. Refunds are governed by Apple's policies and are not handled by Voog. You can request a refund at https://reportaproblem.apple.com.

4.6 Restoring purchases

If you reinstall the App or switch devices using the same Apple ID, tap Restore Purchases on the paywall to recover your active subscription.

4.7 Price changes

We may change subscription prices. Where required by Apple's policy and applicable law, you will be notified in advance and given the opportunity to accept the new price or cancel.

5. HealthKit and your device data

When you grant Apple Health access, the App reads health metrics from HealthKit on your device to compute your Energy Score and surface tips. The App does not write data into Apple Health and does not transmit Health data off your device. See the Privacy Policy for details.

You are responsible for keeping a backup of any data you care about. Although the App is designed to be local-first and resilient, Voog is not responsible for loss of on-device data caused by device failure, OS updates, factory resets, or your decision to delete the App.

6. Acceptable use

You agree not to use the App to:

  • Submit content that is unlawful, harassing, defamatory, abusive, threatening, or otherwise objectionable.
  • Attempt to circumvent any access or usage restrictions, including any subscription gating.
  • Probe, scan, or test the vulnerability of the App or our partners' systems, or breach any security or authentication measures.
  • Interfere with or disrupt the App or the servers and networks that the App relies on.

7. AI features

The App's AI chat uses Apple's on-device Foundation Models framework. Output from any AI feature can be inaccurate, incomplete, or misleading. Do not rely on AI responses for medical, legal, financial, or other professional advice. You are solely responsible for any decision you make based on AI output.

8. Third-party services

The App relies on certain third-party services to function:

  • Apple App Store / StoreKit — payment processing, app distribution.
  • RevenueCat, Inc. — subscription state management.
  • Apple Intelligence (Foundation Models) — on-device AI inference.

Your use of these services is governed by the respective providers' terms and privacy policies. Voog is not responsible for the acts or omissions of third-party providers.

9. Intellectual property

The App, including all software, designs, graphics, text, scoring formulas, tips library, and other content, is owned by Voog or its licensors and is protected by U.S. and international copyright, trademark, and other laws. "Rise Guide" and the Rise Guide logo are trademarks of Voog. You may not use them without our prior written consent.

You retain all rights in any content you create on your device using the App. Because that content stays on your device, you do not grant Voog any license to it.

10. Feedback

If you send us suggestions, ideas, or feedback, you grant Voog a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose, without obligation to you.

11. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOOG DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VOOG DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR THAT ANY DEFECTS WILL BE CORRECTED.

NOTHING IN THE APP CONSTITUTES MEDICAL ADVICE OR ESTABLISHES A PROVIDER-PATIENT RELATIONSHIP.

Some jurisdictions do not allow the disclaimer of certain warranties; in those jurisdictions the disclaimers above apply only to the maximum extent permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOOG, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP, EVEN IF VOOG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VOOG'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VOOG (THROUGH APPLE) FOR THE APP IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $50.

Some jurisdictions do not allow the limitation of liability for certain damages; in those jurisdictions the limitations above apply only to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Voog and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the App; (b) your violation of these Terms; or (c) your violation of any third-party right.

14. Termination

We may suspend or terminate your access to the App at any time, with or without notice, if we reasonably believe you have violated these Terms. You may stop using the App at any time. Sections that by their nature should survive termination (including Sections 2, 9, 10, 11, 12, 13, 16, and 17) will survive.

15. Changes to the App and to these Terms

We may modify the App, including its features and pricing, at any time. We may also update these Terms. If we make material changes, we will post the updated Terms at https://voogllc.com/riseguide/terms/ with a new "Last updated" date. Your continued use of the App after the changes become effective constitutes acceptance of the updated Terms.

16. Dispute resolution; binding arbitration; class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND VOOG TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND LIMITS YOUR ABILITY TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF THIS ARBITRATION AGREEMENT WITHIN 30 DAYS AS DESCRIBED IN SECTION 16.7.

16.1 Informal dispute resolution

Before initiating any arbitration or other formal proceeding, the party raising a dispute must first send a written notice describing the nature and basis of the claim and the specific relief sought. You will send your notice to support@voogllc.com; Voog will send notice to the email address most recently associated with your subscription or, if none, to the email address you provide on request. The parties shall then attempt in good faith to resolve the dispute informally for at least sixty (60) days before either party may initiate arbitration. The statute of limitations and any AAA filing-fee deadlines will be tolled during this period.

16.2 Binding arbitration

If the dispute is not resolved during the informal period, you and Voog agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App (including its existence, breach, termination, enforcement, interpretation, or validity, and the scope and applicability of this arbitration agreement) shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at https://www.adr.org), as modified by these Terms. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.

16.3 Arbitration procedure

The arbitration shall be conducted by a single neutral arbitrator selected in accordance with the AAA Consumer Arbitration Rules. Most arbitrations under this Section will be conducted remotely — by telephone, video conference, and/or written submissions — so you do not need to travel to participate. For any claim where the amount in controversy is $25,000 or less, hearings will not be held in person unless the arbitrator determines that an in-person hearing is necessary. For claims where the amount in controversy exceeds $25,000, you may request that the hearing be conducted remotely or at a location reasonably convenient to you, and the arbitrator shall consider that request in good faith.

The legal seat of arbitration (a procedural designation that does not require your physical presence) is San Francisco, California. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator shall apply California substantive law (without regard to its conflict-of-laws principles), except that the Federal Arbitration Act governs the arbitrability of any dispute.

16.4 Class action and jury trial waiver

YOU AND VOOG AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

YOU AND VOOG EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

If a court of competent jurisdiction determines that the class action waiver in this Section 16.4 is unenforceable as to a particular claim, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court, while all other claims shall remain subject to individual arbitration. If applicable law (including California Civil Code § 1798.192) prohibits the waiver of class or representative claims as applied to a particular cause of action (for example, a claim under the California Consumer Privacy Act), that cause of action is not subject to the waiver in this Section 16.4.

16.5 Governing law and venue for non-arbitrable claims

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws principles, except that the arbitration agreement in this Section 16 is governed by the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any claim that, under applicable law or this Section 16, may be brought in court rather than arbitration, you and Voog consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California.

16.6 Exceptions to arbitration

Notwithstanding the foregoing, this Section 16 does not require you or Voog to arbitrate any claim that:

  • (a) is brought in a small claims court of competent jurisdiction, so long as the action remains in that court and is brought on an individual (non-class, non-representative) basis;
  • (b) seeks only injunctive or other equitable relief for actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights; or
  • (c) cannot lawfully be subject to pre-dispute arbitration under applicable law.

If you reside in a jurisdiction whose mandatory law gives you the right to bring claims in your local courts, nothing in this Section limits that right.

16.7 Right to opt out of arbitration

You may opt out of this arbitration agreement and the class action waiver in Section 16.4 by sending a written opt-out notice to support@voogllc.com within thirty (30) days after the date you first accepted these Terms. The notice must include (i) your full name, (ii) the email address or device identifier associated with your use of the App, and (iii) a clear statement that you wish to opt out of the arbitration agreement in these Terms. Opting out will not affect any other provision of these Terms, and Voog will not retaliate or discriminate against you for opting out. If you opt out, disputes will be resolved in the courts identified in Section 16.5.

16.8 Costs of arbitration

Filing, administration, and arbitrator fees shall be allocated according to the AAA Consumer Arbitration Rules. If the arbitrator determines that any claim or defense was filed for an improper purpose (including frivolous claims or claims filed primarily for harassment), the arbitrator may award fees and costs to the prevailing party to the extent permitted by applicable law.

16.9 Survival

This Section 16 survives termination of these Terms and your use of the App.

17. Apple-specific terms

You acknowledge that these Terms are between you and Voog only, not with Apple, and that Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App. Apple is not responsible for addressing any product warranty claims, product liability claims, or claims that the App fails to conform to applicable legal or regulatory requirements. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App.

You represent that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

18. Miscellaneous

  • Entire agreement. These Terms (together with the Privacy Policy) are the entire agreement between you and Voog regarding the App and supersede any prior agreements on the same subject matter.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force and effect.
  • No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • No agency. No agency, partnership, joint venture, or employment is created between you and Voog by these Terms.

19. Contact

Voog LLC
Email: support@voogllc.com
Web: https://voogllc.com